Go West Tours:
Guest cancellation of any tour, in less than 48 hours prior to tour departure time will result in a 50% refund of tour farepaid. Cancellation within 24 hours of tour departure or failure to take up a tour will result in a total forfeiture of the tour fare.
Chevrolet Convertibles / Top Down Tours:
Cancellation may occur due to extremes in weather conditions, in these situations we will refund or change dates to suit customers request.
Captain Cook Cruises:
All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates:
30-59 days; AUD$200.00 pp deposit.
within 15-29 days; 50% of fare.
14 days or less; 100% of fare.
no-shows at sailing; 100% of fare.
Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.
Whales in Paradise:
All tours/cruises are weather and number dependant. (Reschedule or refund).
No refund available for cancellations or changes within 72hrs of tour departure.
The operator reserves the right to refuse entry, substitute the vessel and change the day’s itinerary and pricing without notice.
ADAMS PINNACLE TOURS:
Cancellation Policy:
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. We strongly recommend you take out travel insurance to cover against such charges. Once any payment is made the following cancellation fees will apply in addition to any fees levied by your booking agent:
Cancellation Fees: Day Tours
Cancellation within 2 days (48hrs) of departure results in a 100% cancellation fee.
Cancellations between 3 and 5 days prior to departure results in a 50% cancellation fee.
Cancellation Fees: Short Break Tours (2-5 days duration)
Cancellations within 5 days of departure results in up to a 100% cancellation fee.
Cancellations 6-15 days prior to departure result in a 50% cancellation fee.
Cancellations 16-29 days prior to departure result in a 25% cancellation fee.
Cancellations 30 or more days prior to departure results in : up to a 10% fee charged by Adams Pinnacle Tours
Amendment Fees: Day Tours
A charge of $50 per person may apply to booking amendments received more than 5 days prior to tour departure. This is at the sole discretion of Adams Pinnacle Tours. Amendments made within 5 days prior to the tour departure will be treated as cancellations and the applicable cancellation fee will apply.
Amendment Fees: Short Break Tours (2-5 days duration)
A Charge of $100 per person may apply to any modification after the original booking has been confirmed and at least 30 days prior to the tour departure. This is at the sole discretion of Adams Pinnacle Tours. Amendments within 30 days of travel will be treated as cancellations and the cancellation policy applied.
Red Earth Safaris:
No refund will be given if cancellations are received less than seven days before departure.
Spirit of Freedom:
An AUD$100 cancellation fee applies from time of booking to 61 days prior to departure.
20% cancellation fee applies with less than 60 Days Notice
100% cancellation fee applies with 21 days or Less Notice
All passengers are strongly advised to travel with Travel Insurance that covers for Trip Cancellation and Scuba Diving Evacuation & Medical cover.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
AAT Kings:
Due to the Extensive organistion involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. AAT Kings strongly recommend travel insurance to cover against such charges.
Cancellation fees will be levied relative to the amount of notice given.
Cancellations received within 1-6 days prior to travel will incur a 50% cancellation fee. Cancellations within 24hrs of departure time will incur a 100% cancellation fee (no refund).
The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions.
Mulgas Adventures:
100% non-refundable if cancelled within 48hours of tour departure. 25% cancellation fee if cancelled with more than 48hrs notice.
AUSTRALIAN NATURAL TREASURES TOURING:
Full amounts are payable for ‘no shows’ or cancellations less than 24 hours from departure. Cancellations less than 1 week before departure we will incur a charge of 50%. More than one weeks notice will incur no charge.
Where a private cottage has been booked as part of a cancelled booking, the whole charge will apply if less than 3 days notice is given, unless the cottage is able to be resold.
Wildlife Coast Cruises:
Due to possible schedule amendments, we advise to check with our office before planning your itinerary.
Wildlife Coast Cruises reserves the right to cancel at short notice. If you wish to cancel your cruise, a 20% cancellation fee will apply. Cancellations within 48 hours of scheduled departure receive no refund. Some cruises may be cancelled due to weather, insufficient bookings or special events. In the event of this, an alternative cruise will be offered. If this is not possible, then at the discretion of management a refund will be considered.
Kuranda Scenic Railway:
Notification of amendment or cancellation must be given at least 24 hours in advance otherwise a cancellation fee will apply. Child is aged 4-14 years. Pensioner is for Australian residents only. Students with a current Australian or International Student Card. Family includes 2 Adults and 2 Children.
Bunyip Adventure Tour:
Passenger cancellation/date change of any tour, in less than 48 hours but more than 24 hours prior to a departure time will result in a 50% refund of money paid. Cancellation within 24 hours of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare. Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.
Gray Line Sightseeing Day Tours - Melbourne & Adelaide:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to cancellations within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Bums On Seats Tours:
Bookings cancelled within 5 days of tour departure will incur a 100% cancellation fee - no refund. Transfer to a new travel date may be available at the discretion of the tour operator.
SA Eco Tours :
TOUR TRIP AND ASSUMPTION OF RISK:
Australian Private Tours & Charters also T/A SA ECO TOURS operates tours in regions where standards of accommodation, transport, safety, hygiene, medical facilities, and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with Australian Private Tours & Charters you acknowledge that participation in all trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience, and discomfort. The possibility of experiencing all or some of these risks is likely to be higher if participating in any of our tours that involves visiting remote or unstable regions, or regions where there is dangerous wildlife.
CANCELLATION BY YOU:
If you wish to cancel all or any part of your booking, notification of cancellation must be received by Australian Private Tours & Charters via email. The date of the cancellation is the date on which Australian Private Tours & Charters receives this notification.
Charges applicable as follows, per person:
If cancelled more than 30 days before departure and money has already been paid to Australian Private Tours & Charters, passengers will receive a full refund minus any processing or bank charges.
If cancelled 30 days or less before departure, there will be no refund given.
For any booking for which an initial deposit (part payment) was payable, payment of the remainder of the tour cost must be made at least 31 days prior to the departure of your tour. If you do not pay the balance of your total booking cost within this time frame, your booking may be terminated and you may lose your deposit. Additional Australian Private Tours & Charters cancellation penalties may apply.
No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals, or services not utilised.
CANCELLATION BY AUSTRALIAN PRIVATE TOURS & CHARTERS:
Australian Private Tours & Charters reserves the right to cancel a departure and will advise you of such cancellations as soon as possible. If due to “Force Majeure” or government travel advice, Australian Private Tours & Charters reserves the right to cancel a departure at any time.
With any form of cancellation, Australian Private Tours & Charters will do their best to offer you alternative arrangements. If the price of your alternative booking is of a lower value than the original booking, we will refund the difference to you (in case of “Force Majeure” or government travel advice refunds will be less any unrecoverable costs).
Australian Private Tours & Charters will not be liable for any additional costs incurred by you.
COVID VACCINATIONS:
Any passenger travelling with Australian Private Tours & Charters also T/A SA ECO TOURS must have been fully vaccinated against covid. Proof of the vaccination must be emailed to our office at the time of booking.
EXCLUSION OF LIABILITY:
Except where stated otherwise, Australian Private Tours & Charters acts as an agent for service providers when planning for your trip. Where Australian Private Tours & Charters provides services, it will do so with due care and skill.
Australian Private tours & Charters is not responsible for the acts and omissions of others, including tour guides, airlines and accommodation providers for any loss, damage, death, injury, or expense (including loss of money paid in advance), which you may incur as a consequence of the acts and omissions of others. You warrant that you have not relied on any representation made by Australian Private Tours & Charters any travel agent or other representative, which has not been stated expressly in their brochures.
FORCE MAJEURE:
Australian Private Tours & Charters will not be liable for any delay in, change to or cancellation of trips due to “Force Majeure”. “Force Majeure” means a circumstance beyond the reasonable control of Australian Private Tours & Charters and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions and vehicle breakdown.
CHANGES TO YOUR HOLIDAY:
You acknowledge that travelling with Australian Private Tours & Charters requires a degree of flexibility, good humour, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after a tour’s commencement, without prior notice due to local circumstances.
Changes may occur because of “Force Majeure”, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond Australian Private Tours & Charters control or which simply cannot be foreseen. This includes state lockdowns due to viruses or any other Government regulations.
Australian Private Tours & Charters does not accept any responsibility for loss of enjoyment, inability to meet flights or other delays resulting from circumstances beyond Australian Private Tours & Charters’ control.
You acknowledge that group sizes may also vary during the duration of the tour. The information about trips given in brochures, Trip notes and Pre departure information are subject to change.
TRAVEL INSURANCE:
Adequate and valid travel insurance is highly recommended for all passengers travelling with Australian Private Tours & Charters. Your travel insurance should cover accidents, injury, illness, death medical expenses, emergency repatriation (including helicopter rescue and air ambulance and personal liability. Australian Private Tours & Charters also recommends it covers cancellation of tours, curtailments and loss of luggage and personal effects.
HEALTH, FITNESS, TRIP GRADES AND AGE LIMITS:
It is your responsibility to advise Australian Private Tours & Charters of any pre-existing medical condition and/or disabilities that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members. Australian Private Tours & Charters reserves the right, at its discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs, based on this advice or lack of its provision. Australian Private Tours & Charters also reserves the right to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyments of other trip members.
Generally, we do not allow single travellers under the age of 18 years on Australian Private Tours & Charters scheduled itineraries. However, we will occasionally make exceptions for under 18s travelling with their legal guardian. The decision for any person under 18 years of age to travel on our scheduled itineraries is at the absolute discretion of the management of Australian Private Tours & Charters. For further information please contact Australian Private Tours & Charters.
LUGGAGE RESTRICTIONS:
Passengers are restricted to 1 small to medium size suitcase or soft duffle bag and 1 small Day pack per person.
PUBLICITY:
You agree that Australian Private Tours & Charters may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only, through whatever medium it chooses, unless you make a note on our disclaimer that you do not agree to this.
REGISTERED BUSINESS NAME:
Australian Private Tours & Charters also trading as SA ECO TOURS.
Since 1989 ~ The Experts in Outback Travel
REGISTERED BUSINESS ADDRESS:
1 Bunker Court,
Seaton SA 5023
Australia
Contact SA ECO Tours
Phone: 0417 830 533
Email: info@saecotours.com.au
Rottnest Fast Ferries & Tours:
All tours are weather permitting. All appropriate concession cards must be presented at the office prior to collecting your tickets. We have a no refund policy; however we can offer a credit note valid for one year for any cancellations that are made at least one hour prior to tour/ferry departure. Any no shows or cancellations made within one hour of departure will result in all pre-payments being forfeited. A no refund policy applies once payment has been made. Credit notes are valid for 1 year and will be issued instead of a refund.
Captain Cook Cruises (WA):
Cancellation or Changing Passenger Numbers.
Cancellations received with more than 72hrs notice prior to tour departure may receive a refund.
Cancellations within 72hrs of departure no refund will be issued.
IN ALL CASES NO REFUNDS WILL BE GIVEN FOR 'NO SHOWS'
All postponed cruises are treated as cancellations.
Brisbane Whale Watching:
Terms and Conditions:
All cruises are subject to tide, weather conditions and minimum number of passengers and may be changed without notice due to conditions of the day. We reserve the right substitute vessels and or skippers and crew and shall not be liable for death/injury to any persons or loss or damage to property due to person’s negligence. Should a cruise be cancelled due to tide and or weather conditions, a seat on the next available cruise will be offered or a full refund will be given. However should a guest cancel, the following cancellation fees apply: 24hours in advance - no fee; Less than 24 hours or failure to board - no refund given.
Around And About:
Terms and Conditions
•Prices may change without notice
•Route and stops might vary due to unforeseen circumstances
•Tours may change or be cancelled due to unforeseen circumstances
•Accommodation cost to be paid directly to driver on pick up
•Cancellations up to 4 days prior to trip will result in loss of deposit
•Cancellations within 3 days result in loss of full fee
•Passengers must be waiting during allocated pick up times
•Pick up time might vary due to traffic conditions
•Failing to attend the tour, will result in loss of all money paid
•Seatbelts MUST be worn while travelling in the vehicle
•No smoking in the bus
•We do not take responsibility for the loss or damage of any personal property
•We do not take responsibility for any injuries sustained whilst on our tour
•All activities done at own risk
Qtour Australia:
Any tour cancelled within 24 hours of departure or failure to show at the pickup point will incur a 100% cancellation fee.
SEIT Outback Australia:
FIT Tours
50% - within 72 hours
100% - Less than 48 hours
Extended Touring
50% - within 5 days
100% - within 72 hours
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
SeaLink Queensland:
CANCELLATION POLICY:
If the Magnetic Island ferry is cancelled by SeaLink QLD due to unforeseen circumstances (for example, inclement weather) a transfer to another day or full refund will be offered.
No refunds are given on unused ferry tickets.
Cancellations for day tours will incur the following cancellation fees:
More than 30 days before departure: 10% of coast
Between 7 and 30 days before departure: 50% of cost.
Less than 7 days before departure: 80% of cost.
Within 24hr of departure (or no-show): 100% of cost. No Refund.
Autopia Tours:
Terms and Conditions: Although every effort is made, Autopia Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Autopia Tours retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours. Accredited Bus Number: AC003612
Cancellation Policy: Cancellation within 2 to 7 days of departure prior to departure will result in a 50% loss of the ticket price; failure to board or cancellation within 48 hours of departure will result in full fare forfeiture.
Autopia Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.
Sensational Sydney Cruises:
Cancellation Policy: Individual “Cruise like a local” bookings: Cancellations made more than 72 hours before travel (as logged in the Operator's system audit) may be made without penalty and a full refund will be given to the Customer. Cancellations made less than 72 hours before travel will attract a 100% cancellation fee and no refund at the Operator's discretion. The Operator has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding.
Groups or Exclusive Charters (12 paxs or more): Cancellations made more than 30 clear working days before travel (as logged in the Operator's system audit) may be made without penalty and a full refund will be given to the Customer. Cancellations made less than 30 clear working days before travel will attract a 50% cancellation fee. The Operator has the right to retain all deposits received up to the amount of the cancellation fee and invoices will be issued for any further amounts outstanding.
Weather Cancellations: Cancellations made by the Operator due to inclement weather will entitle the Customer to a full refund of the Fare Price.
Other Cancellations: Cancellations may be made at the Operators discretion due to mechanical breakdowns which may result in the vessel being unable to operate. If this occurs the Customer will receive a full refund of the Fare Price.
Fail to Board: It is the Passenger's responsibility to ensure that they arrive on time for the departure of the vessel. Failure to do so will mean that the Passenger forfeits the full fare price to the Operator.
Safety Requirements for Travel:
1. Disabled Passengers: The Operator recommends that disabled persons seek medical advice before participating. Disabled Passengers cruising aboard Calypso do so at their own risk and the Operator accepts no liability for any damage or injury caused.
2. Pregnant Persons: Pregnant persons cruising with Calypso do so at their own risk and the Operator accepts no liability for any damage or injury caused.
3. Intoxicated Persons: The Operator does not condone excessive drinking and no intoxicated person will be allowed to embark the vessel named Calypso.
Minimum Age Requirement: There are no minimum age requirements for children to board Calypso. Children are the responsibility of their parents at all times. The Skipper and other crew members are not responsible for their care or safety. Life jackets are available on board for children and adults alike. Adult prices will apply from age 13 upwards.
Times & Duration: May vary slightly at the skipper's discretion and depending on sea and weather conditions. The 'Cruise like a local' tour commences at 12.30pm and concludes at 4.30pm. Groups and exclusive charter embarkment and disembarkment times are arranged at the time of booking. Passengers are required to be at the pick up location 15 minutes prior to nominated departure.
Days of Operation: The 'Cruise like a local' tour operates daily from 1st September to 1st June (inc), 12.30pm, returning 4.30pm.
Minimum Numbers: 'Cruise like a local' departs with a minimum of two passengers and will cater up to 12 people. If you have numbers that exceed this, you will need to make a private booking.
Marine Insurance: Sea Sydney cruises carry full insurance and public liability. Calypso is a charter vessel, survey number 21415.
No Warranty: The Operator does not warrant the accuracy, completeness, suitability or reliability of any information, service or product listed on the Operator's website.
Disclaimer:
1. All passengers participate in this harbour cruise at their own risk. The Operator does not accept any liability for any loss, claim, injury or any direct, indirect, incidental, special or consequential damage which may arise out of or is in any way connected with the Passengers participation in the harbour cruise.
2. Under no circumstances shall the Operator be liable for any loss, claim, or any direct, indirect, incidental, special or consequential damages (including but not limited to lost profits or lost savings) which arises out of or is in any way connected with the use of any information, any listing of any data on the Operator's website or any delay or inability to use this web site whether based on tort, contract, strict liability or otherwise.
25. Jurisdiction: The laws of New South Wales apply in relation to these terms and conditions and the Operator's business.
26. Third Party Websites: This website may contain links to other websites maintained by third parties. The Operator is not responsible for and does not operate or control any information or services provided on such third party websites. The links are provided solely for convenience and do not constitute an endorsement by the Operator.
27. Condition Changes: The Operator reserves the right to amend the terms and conditions contained herein at any time. Visitors to the site shall be responsible for reviewing such terms and conditions regularly.
28. Copyright: The compilation of the information contained herein is the copyrighted work of the Operator and may not be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred, or any information, services or products obtained from this website sold without the express written consent of the Operator and where necessary other information providers. The Operator consents to Travel Agents selling the Operator's products to use the material in their promotion of Australia, and Sydney by downloading from this website. Product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners.
Personal Items: All personal items are carried at the risk of the Passenger.
Bruny Island Safaris:
Cancellation Policy
Within 24hours of departure 100% of tour price.
Disclaimer – Bruny Island Safaris (BIS) reserves the right to amend itineraries or cancel tours due to unforeseen weather events and seasonal availability of some gourmet products.
Tasman Island Cruises:
Bookings dates are fully flexible, customers are welcome to contact us directly to change their tour date at any time, subject to availability. If you wish to cancel your booking, the following cancellation fees may apply. For cancellations within 48hrs of departure, a 50% cancellation fee applies. For Cancellations within 24hrs of Departure, no refund is available.
Whitsunday Jetski Tours:
Cancellations made after 6pm the night before tour or 'no show' may incur a 50% charge.
Gray Line Sightseeing Day Tours - Tasmania:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to a booking cancelled within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Sydney Pearl Cruises:
No refunds provided for cancellations.
Skydive Airlie Beach:
Cancellations: A 100% cancellation fee will apply to confirmed bookings cancelled by you within 48 hours of actual jump date! Rescheduling of your booking within 48 hours incurs a $110 fee!
AAT Kings (Northern Territory):
Due to the Extensive organisation involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. We strongly recommend travel insurance to cover against such charges.
Cancellation fees will be levied relative to the amount of notice given.
Cancellations received within 1-6 days prior to travel will incur a 50% cancellation fee. Cancellations within 24hrs of departure time will incur a 100% cancellation fee (no refund).
The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions.
Gray Line Sightseeing Day Tours - Kangaroo Island:
Cancellation between 7 days and 30 days attracts 50% charge, between 7 days and 24 hours attracts 80% charge, and if cancelled within 24 hours there is a 100% cancellation fee (no refund).
SeaLink Northern Territory:
More than 30 days before departure - nil fees
Between 7 and 30 days before departure - 50% of total cost
Less than 7 days before departure - 80% of total cost
Within 24 hours of departure - 100% of total cost
Oceanic Victor:
Customers may make changes to their bookings up to 24 hours prior to visiting, these changes are made by the Agent on the Rezdy online booking platform.
If a customer wishes to cancel their booking the following conditions apply;
• A confirmed order is locked in. Changes can be made up to 24 hours prior to the original booking time, but is non-refundable.
• A pending order may be cancelled with a full refund.
• No shows are non-refundable.
• Cancellations of confirmed orders inside 7 days prior to the visit are non-refundable.
Oceanic Victor operates in a marine environment, and there is an inherent risk of cancellation due to heavy weather.
Oceanic Victor reserves the right to cancel visits if extreme weather or other conditions pose a threat to the safety of customers. In the event of cancellation by the operator, customers will be re-booked for an alternative date or provided with a full refund. Refunds will only be provided to the person who made the booking.
Getaways SA:
Tour dates can be changed with a minimum of 48 hours notice.
Cancellations received more than 48 hours prior to Tour start will receive a Refund, less a Cancellation Fee of $50.
Epic Ocean Adventures:
Cancellation Policy: Please reconfirm booking 24-48 hours in advance in case of time change to suit best weather or beach conditions. Any cancellation inside 48 hours is non refundable. Any cancellation within 7 days will incur a 20% cancelaltion fee.
If cancellation is made by customer and not by Epic Ocean Adventures regarding weather or any other reason the above policy stands.
Epic Ocean Adventures reserves the right to change or cancel tours/ lessons on the rare occasion due to poor or dangerous weather and beach conditions.
Real time assessment may result in cancellation before departure, on arrival or during tour. Refund less the deposit is issued if unable to operate prior to departure due to weather constraints and participants are unable to re book or participate in another activity. If cancellation occurs during tour or on arrival to location, deposit will be non refundable to cover transportation and park fee costs.
Coastal Island Safaris:
48 Hours notice must be given before tour start date for full refund.
Explore Group:
If you cancel more than 48hours prior to the cruise, there is no cancellation fee.
If you cancel between 48hours and 24hours prior there is a 50% fee.
If you cancel within 24hours of your tour or are a no show on the day there is a 100% fee.
Explore Australia:
Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions.
Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture.
No changes can be made within 48 hours of departure; however, you can transfer your booking to another person, and we must be advised of the name change.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
